Are you a French & Swiss German speaker looking for a next step in your career? We have the perfect role for you - Remote in Portugal - in the area of Consumer Engagement Advisor! Position Summary A Consumer Engagement Services Advisor will assist our client consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features via phone, email, chat and social media platforms. Tasks: •Respond to customer queries phone and written channels in a timely and accurate way; • Identify customer needs and help customers use specific features; • Inform customers of new features, functionalities, and campaigns; • Follow up with customers to ensure their issues are resolved ; • Treat serious and sensitive consumer contacts following the specific guidelines; • Ensures Nestlé CES Standard Instructions on consumer complaints handling process is followed appropriately and in a timely manner; •Redirect consumers questions. What you need? •Fluent in English, French and Swiss German; •Experience in Contact Center; •Living in Portugal - Remote position. We offer: Competitive salary Meal Allowance in a meal card Monthly Language Bonus Performance bonus Direct contract with the client Are you ready? Make sure to apply!