Join our dynamic team as a Consumer Engagement Advisor! Are you passionate about connecting with consumers and delivering exceptional service? Do you thrive in a remote work environment where flexibility and innovation are at the forefront? If so, we have the perfect opportunity for you! What You’ll Do: You will respond to customers inqueries via written channels (including social media). Encoding internal databases with information about consumers requests and share feature requests and effective workarounds with relevant stakeholders. You need to inform customers about new features, functionalities and campaigns. You will be responsible to follow up the customers processes to ensure their issues are resolved. Redirect consumers questions to appropriate stakeholders. What will make you successful: Native/Fluent Dutch (Mandatory) + Fluent English Experience as a Customer Support Specialist or similar. Excellent communication and problem-solving skills Multi-tasking abilities and attention to details What we offer: Base salary: 1000€ Meal Allowance: 7,40€ (per day in a meal card) Language Bonus: 450€ (per month) Engagement and wellbeing activities Flex Benefits: At NBS Lisbon you can chose what benefit is more suitable to you Company laptop and other equipment according to professional needs. Medical Support available at the Office Contract directly with the client. Schedule: Monday to Friday (8H to 19H - 8H per day) Ready to Make an Impact? If you’re ready to take your career to the next level and join a company that values your expertise and dedication, we want to hear from you! Apply now to become a part of our vibrant and dynamic team!