We are looking for Costumer Service Representative (M/F) With English and French language. Job description: ● Working in Operations, you’ll be at the heart of everything we do - helping our customers. ● Talk to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too. ● Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Gone are the days of customers getting stuck in a never-ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problem. ● Every day, you’ll be tasked with bringing about awesome solutions while keeping up with rapid fire change as we grow. ● A committed team player ● Ability to think on your feet in a fast-paced environment ● Confidence in making important decisions ● Expect the unexpected. What we would love to hear from you are... ● Excited to help customers - Customers are at the centre of everything we do. From the CEO to our Data Scientists, everyone across the business deals with customers. In Operations, we’re at the forefront and the main point of call for all our customers and it will be your main responsibility to go to the ends of the earth to keep our customers impressed and excited about being their energy supplier. ● Open minded - We’re a rapidly growing company, which means sometimes things go wrong, and we don’t shy away from this. We take everything as a learning curve and expect you to as well, being proactive in spotting weak areas and suggesting solutions and improvements to the customer’s experience. ● Approachable - Everything we do in operations, and across the company, is built around teamwork. People in our teams are always there to support and help each other and we expect everyone to be a team player. ● Inclusive - We are looking to continue building our wonderful, inclusive culture full of enthusiastic, unique and diverse people from all backgrounds as we grow and continue to change the industry. ● Dedicated to sustainability - As a renewable energy supplier, those who are a part of our team are also deeply committed to helping in any way they can in their own lives in the fight against climate change and making a positive impact for the future. ● Committed to improvement - Our energy specialists are the main point of call for our customers and their input hugely shapes the customer journey. We are looking for people who will actively look for ways in which we can improve the customer experience and not be afraid to speak up. ● A strong work ethic - A role in operations is very fast paced and can be challenging at times. We’re looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals. ● Fluent in English and French is mandatory.
● Experience in customer service or back office.
The conditions: The working model will be hybrid. During the first 2 months always in the office. Especially the training month, which will be the first. In the Work from the office regime - it will be 2 days in the office 3 days Work from home. The values: 1200€ VB + 7,63€ SA + 300€ allowance Office: Amoreiras, Lisbon. If you are interested at this position, please send your application.