Consumer Engagement Performance Specialist| French [252-000439-1]

Adecco Human Resources is currently searching and hiring, French Speaking candidates for a role of Consumer Engagement Performance Specialist - hybrid regime

Responsibilities:
- Development and implementation of standard methodologies of training;
- Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines;
- Leverage the Learning Management System to ensure training development and the accuracy of records;
- Review and ensure the training materials and the Learnings' assets are monitored and maintained to quality standards;
- Build, implement and monitor audit control for HR Operations;
- Assist the surveys related with Voice of Customer (VoC) program;
- Repair and maintain quality to different types of documentation inside the department;
- Participate in project teams to improve the competency-based training program and Development Sciences;
- Partner with key stakeholders across the organization to address training compliance-related issues and work proactively to improve processes or provide training support services that reduces training risks.

Requirements:
- Advanced Spoken and Written Knowledge in French
- Advanced Spoken and Written Knowledge in English
- Advanced Knowledge Portuguese and Spanish (is a plus)
- Experience using help desk software and remote support tools
- Knowledge of CRM systems and social media/Community Management
- Previous knowledge on Consumer Handling (3-year experience)
- Strong communication skills
- High analytical skills and insightful
- Experienced in leading, training, and coaching teams

We offer:
- Opportunity to work in a reference company in its sector;
- Competitive salary and annual bonus according to your performance
- Local and International Exposure
- Dynamic and versatile work environment;
-hybrid regime;
- Work contract with our client;

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