Services Ordering and Invoicing Officer [139-002816-1]

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Responsibilities - your mission
For the following scope of Airbus Services: Training, Airframe & Upgrades, Digital solutions,
Consulting, Flight Operations, Maintenance & Engineering, the Job holder is in charge of:
● Managing accurate and timely administration of Airbus SAS Services business
● Services orders acknowledgment, validation, acceptance, creation and follow-up
● Services invoicing
● Creating and sending invoices and statements to customers
● Checking the data input to ensure the accuracy of the final bill
● Fixing billing errors by issuing credit notes
● Handling customers' ordering and billing queries
● Ensuring:
● all processes follow internal and international business standards
● revenues are booked to the rightful budget destination
● Using Airbus reporting system and providing monthly status:
● by service and product line
● For orders lead-time (Acknowledge and Acceptance lead time) and invoices
● For the list of missing documents (purchase order, service delivery notification,
etc.) to each Service Line (operating unit)
● Keeping database(s) up to date (customer service catalog)
● Assisting Training Contract Managers on its daily activities (creation, follow-up and closure
of free of charge orders)
● Contributing to Airbus financial targets by securing revenues.
● Acting in compliance with the Process SE.AS.01 “Sell Aircraft and Services”; takes part as
required to internal/external regulatory audits; aims at delivering on time and on quality;
strictly follows E&C and Export Control guidelines.

Requirements - our ideal candidate will have
● Customer focus
● Team player
● Solution/improvement oriented
● Integrity
● Good interpersonal communication skills in English
● Feedback culture
● Autonomous
● Rigorous, accountable
● Strong organizational /analytical skills
● Knowledge of SAP, MS Office and G Suite
● Administration experience is a plus
● Ability to work under pressure, to manage conflicts

● Aerospace sales contracts
● Contract Management
● Monitoring customers obligations
● Interact and Influence
● Stakeholder management
● Anti-Corruption
● Ethics & Compliance Fundamentals
● Export Control Basics
● Drive Improvement, Quality & innovation
● Sell process
● Basic Financial understanding
● Customer expectations & needs
● A/C Support & Services & Purchase Agreement
● Customer Service Basics
● Contract Administration for Support & Services
● Project Management Fundamentals
Benefits - what’s in it for you
● The chance to work in a multicultural environment.
● The opportunity to grow your skills and capabilities thanks to our Airbus learning offer
(digital solutions, classroom sessions, certified training....) and career opportunities across
the globe.
● A hybrid working model, allowing you to combine onsite and offsite work.
● A modern office at Parque das Nacoes, well connected to public transportation.
● A motivated and fun crew to grow and build and shape the GBS together.
● An intense and exciting onboarding experience.
● Work in a balanced environment: Beyond the many benefits offered to its employees,
joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we
support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking

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