Are you ready to be our next Resolution Customer Support Representative? We're seeking a dynamic individual who thrives on accuracy and enjoys the thrill of financial operations. As a Resolution Customer Support Representative, you'll play a pivotal role in ensuring that the clients needs and issues are supported!
RESPONSIBILITIES: Executes complex transactions for NFC customers
Provides guidance to facilitate transaction execution
Develops and communicates mitigation plans for issues identified
Provides escalations that need immediate end-to-end resolution and feedback to customers and internal stakeholders
Assists in legal case support to ensure ability to minimize penalties and decreased customer experience
Provides support to sales on any questions that may arise when a customer is activated
KEY SKILLS: Language skills: English mandatory Other internacional languages are a plus! Experience in Customer Support and Claims Good communication skills OFFER: Opportunity to work in a reference company in its sector Base salary + Meal Allowance: 8,32€ Hybrid regime (after 2nd month) Work contract with client Health insurance Porto - Leça do Balio