Join Our Team as a German Customer Technical Support Specialist in Lisbon! we're dedicated to delivering exceptional customer experiences. We are seeking enthusiastic and talented individuals to join our dynamic team in Lisbon. If you are passionate about technology and providing top-notch support, this opportunity is for you! Key Responsibilities: Respond to customer requests via phone, email, chat, social media, and messaging channels. Provide pre-sales, general inquiries, and technical support. Maintain a consistent brand voice in both private and public interactions. Escalate issues to higher support tiers as needed. Collaborate with technicians to resolve help tickets. Manage an individual ticket queue and follow management direction. Review and provide feedback on help content. Requirements: German native/fluent + Fluent English (mandatory). Strong communication skills and a passion for helping others. Comfortable with a dynamic work environment and open to feedback. What we offer: Base salary: 1100€ Meal Allowance: 7,23€/per day (meal card - tax free!) Complexity Bonus: 135€/per month Performance Bonus: 120€/per month Health insurance and other benefits. Contract directly with the client Schedule: Monday to friday (8am to 8pm) // Weekends: 8am to 5pm Days off: 2 rotational day Ready to take the next step in your career? Join us and be part of a team that values excellence and innovation. We look forward to welcoming you!