German Native Speaker | Customer Support (Porto) [252-000570-1]

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Join This Global Team and Shape the Future of IT Solutions!

The team spans different continents, cultures and disciplines. With inclusive values, they celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Are you someone who thrives on communication, enjoys solving problems, and loves working with a diverse range of customers?
If so, we want you on the Customer Support Team!

What You'll Be Doing:
Provide expert support to the customers, addressing their technical and accounting queries via phone, email, and chat.
Tackle inquiries and resolve issues efficiently through a ticketing system and support chat.
Craft personalized offers for prospective customers, tailoring solutions to meet their exact needs.
Showcase the software solutions with engaging online demonstrations, highlighting how they can solve customer challenges.
Collaborate with a passionate team, working together to provide a world-class customer experience at every touchpoint.

What We’re Looking For:
Native German and fluent English (bonus points for additional languages).
A good understanding of Windows (desirable, not mandatory).
Previous experience in a customer-focused role is a plus.
A go-getter attitude with a passion for learning and growing.
A natural multitasker who’s flexible and thrives under pressure.
A team player who also values independent work.
Strong communication skills and a genuine love for helping people.

Why You’ll Love Working with Us:
Competitive salary with bonus opportunities and regular salary reviews.
Access to exclusive Corporate Benefits platform—discounts, perks, and more.
Fun, quarterly team events and company-wide celebrations.
Casual, inclusive culture with no dress code, an open-door policy.
Permanent contract with a 6-month probation period.
Enjoy 25 days of paid vacation to recharge and refresh.
Flexible working hours (7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM)—work from home three days a week!
Work-from-Abroad Program: After 6 months, work from anywhere in the world for up to 40 days!
All-expenses-paid training in Germany during your first week, setting you up for success from day one.
Onboarding in February!