English | Finance Supervisor (Porto) [252-000575-1]

Descrição da oferta

Are you ready to join a leading multinational company and make an impact as our next Customer Finance Supervisor?
If you're passionate about accuracy and thrive in a fast-paced financial environment, this is the perfect opportunity for you!

Porto - Leça do Balio

YOUR ROLE:

 Team Development & Coaching
 Stakeholder Collaboration
 Process Improvement
 Customer Experience Optimization
 Compliance and Reporting
 Cultural and Relationship Building

RESPONSABILITIES:

Monitor and analyze vendor performance metrics (KPIs) to ensure quality, productivity, and compliance.
Provide coaching, guidance, and development to the team to enhance their skills and meet performance expectations.
Proactively identify and resolve process gaps, escalating issues as needed to internal stakeholders or leadership.
Collaborate with internal teams to provide the team with the necessary resources, tools, and updates to perform effectively.
Ensure consistent application of policies, procedures, and best practices by the vendor team.
Drive initiatives to improve customer experience and financial outcomes while maintaining operational efficiency.

WE'RE LOOKING FOR :

3+ years of experience in a people leadership role.
Strong leadership and coaching skills, with a proven ability to mentor and develop teams.
Strong Customer Experience mindset.
Exceptional communication and interpersonal skills to manage relationships with diverse stakeholders.
Solid understanding of key performance metrics and operational reporting.
Ability to handle conflict resolution and problem-solving in a fast-paced environment.
Ability to read, write and communicate in English in a business environment setting. Other desired languages are German, French, Italian, Spanish, Dutch.

WE OFFER:

Competitive base salary + Meal Allowance of 9€;
Direct contract with the client, with expected entry in March;
Flexible working hours: 08H-17H or 09H-18H;
A comprehensive benefits package;
Ample career development opportunities;
Integration into a dynamic and motivated team;
Extensive training and professional growth opportunities.

Apply now with your updated CV and embark on your next adventure!