Critsit Manager Delivery (Mandarin speaking) M/F [155-002720-1]

- Manage Premier Customers’ & Partners’ Critical Situation incidents to ensure that the CritSit process is being followed and any need of escalation is addressed.
• Delivery of a high-quality customer and partner experience through timely and effective response to internal and external customer needs; owning active Critical Situations.
• Delivering a high-quality customer and partner experience through timely and effective resolution of customer’s issues in the quickest way possible.
• Expanding internal visibility of Premier Customers’ Critical Situations by managing complex, mission critical, or politically hot Premier customer situations, including Enterprise Accounts and Partners during afterhours.
• Identifying systemic issues and flagging process breakdown during the execution of the CritSit Process.
Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations.
• Pursuing proactive actions to help prevent future issue.
• Leading project and working group to improve process and tools.
• Establishing / Maintain Relationships
• Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible.
• Actively participating on projects initiatives owned by CMET
• Providing CritSit reporting to allow businesses to make better decisions.

• Proficiency in spoken and written English and Chinese/ Mandarin is required
• Candidates with Service delivery experience would be preferred.
• Ability to work non-standard hours, weekends and public holidays is required.
• Advanced technical understanding of the Microsoft products and technologies
• Exceptional organizational skills to manage effective escalation within different departments.
• Problem solving skills required.?
• Computer/Technical skills. (Windows, Office, etc)

Outsourcing contract with Adecco
Gross Monthly Salary: 1900€
Food Allowance: 6,5€ /day
Project lasting until June 2025, with the possibility of continuity

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