Technical Support Engineer - EMEA - Emprego Mais

Technical Support Engineer – EMEA

  • Full Time
  • Lisboa

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We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.

Are you technically savvy, have a great personality, like to tinker with code, and enjoy teaching others “how to fish”?

If so, our Client is seeking for a Technical Support Engineer to provide enterprise-level support to customers and partners. This is a dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, and growing the use cases for the Client platform.

Responsibilities:

Work directly with customers and partners to provide enterprise-level customer support
Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
Develop or expand tools to help troubleshoot issues that help improve customer experience
Reproduce customer issues and, if necessary, file bug reports, escalate cases to Engineering, and provide any necessary documentation
Provide outstanding customer service and maintain customer relationships with clients
Gain a deep understanding of the Client product
Conduct periodic on-call duties

Requirements:

2-3 years experience in Technical Support, Security Operations, or Incident Response capacity
Comfortable troubleshooting Python and JavaScript
Comfortable working with Linux command-line
English C1
Excellent time management skills with the ability to prioritize and organize issues effectively
Passionate about technology with a strong desire to work in a fast-paced environment
Preferred Skills:

Basic familiarity with Docker and Kubernetes (K8s)
Basic familiarity with MongoDB, Shell Scripting, and Regex
Experience working with RESTful APIs
Experience with enterprise cybersecurity tools (SIEM, EDR, Threat Intel, Proxy, etc.)

Our offer:

Base salary above average (x 14months)
Meal allowance (7,63€ per day worked, in meal card)
Healthcare and Dental Insurance (since day one)
Working from Home position

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Curious?

Regardless of whether you are a career changer * or an IT expert *: Apply now with your résumé and become part of the Tech Mahindra family – we look forward to seeing you!
[email protected]

Envie o seu CV para: no00788468@techmahindra.com