Data Support - Emprego Mais

Data Support

  • Full Time
  • Lisboa

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Data Support

Fox IT is a Portuguese consulting company that is, for the 2nd consecutive year, in the TOP of the 5% best SMEs in Portugal. Our Mission is to bring a new approach to the IT market, promoting a fairer exchange between us, our consultants and our customers.

We are looking for a Data Support consultant to join our team in Lisbon:

Responsibilities:

• Responsible for collecting all the data regarding the customer support request
• Installing patches and emergency fixes
• Understands and executes application data processing and business processes. This includes (but is not limited to) activities such as:
– Monitor data feeds from customers
– Data processing, loading, archiving, etc
– Provide first level support for operations issues
• Replicate/diagnose customer support request such that engineering can quickly provide a corrective solution.
• Regular follow-up with engineering team on escalated customer support request, handling them in accordance with the agreed SLA’s – Response time and Resolution time being the primary KPIs.
• Participate in the development, review and implementation of product upgrade/patch and installation processes.
• Communicate proactively and frequently on issues and accomplishments.
• Performing regular health-checks of the assigned customer sites.

Requirements:
▪ Academic Qualifications: Degree in Computer Engineering or similar
– Linux
– Oracle and/or PostgreSQL knowledge
– Strong SQL knowledge
– Shell scripting
– Knowledge in using monitoring tools (Zabbix, Nagios)

Location: Lisbon/ Braga (Hybrid (2 or 3 times per week in the client)

Take the Leap, Join Us!

Apply to
[email protected] 

Envie o seu CV para: jobs@foxit.pt