Quality Assurance Agent with French and English - Emprego Mais

Quality Assurance Agent with French and English

  • Full Time
  • Lisboa

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Who are we?

ABSOLUT FÓRMULA LDA is a small boutique company, providing outsourcing back office services from highest quality. The team has been together for 3 years and is growing fast.
We are looking for a person for the position of Quality Assurance Agent with French and English, to join our multilingual Quality Control team in Lisbon.

– ABSOLUT FÓRMULA LDA is an outsourcing company specializing in Quality Assurance services.
– Here you will obtain a variety of skills and have the opportunity to grow.
– The team is mostly comprised of young professionals, enthusiastic to develop our full potential.

Job Summary:

The Quality Assurance Agent is responsible for ensuring the highest level of control of the quality of the services provided. The agents are following a strict QA/QC plan and procedures and their correct application.

Duties and Responsibilities:

– To monitor the phone calls in order to ensure the best client’s service, including overall tone, professional knowledge, reputational representation, tolerance and adequate guidelines.
– To monitor the flow of information and documentation.
– To identify any organizational or procedural defects, analyze critical points, arrange corrective actions and prepare daily and weekly reports represented to the higher Management.

Knowledge & Qualification:

– Customer care orientated behavior.
– Ability to work in multinational environment.
– Patience and tolerance.
– Working under short deadlines and under pressure.

Experience:

– Previous similar experience will be considered a plus.

Skills and Abilities:

– Fluent in French and English. Any additional language is a strong plus.
– Attention to detail, excellent communications skills.
– Open minded, willing to learn.
– Strong interpersonal, team-oriented skills, self-motivation and direction, timely performance.
– Problem solving abilities and analytical thinking.

What do we offer?

– Competitive salary
– Friendly environment in young and ambitious team
– 22 days paid vacation

If you want to join our Great and Young Team, we are waiting for your application, send us an email at
[email protected]