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Who are we?
ABSOLUT FÓRMULA LDA is a small boutique company, providing outsourcing back office services from highest quality. The team has been together for 3 years and is growing fast.
We are looking for a person for the position of Quality Assurance Agent with French and English, to join our multilingual Quality Control team in Lisbon.
– ABSOLUT FÓRMULA LDA is an outsourcing company specializing in Quality Assurance services.
– Here you will obtain a variety of skills and have the opportunity to grow.
– The team is mostly comprised of young professionals, enthusiastic to develop our full potential.
The Quality Assurance Agent is responsible for ensuring the highest level of control of the quality of the services provided. The agents are following a strict QA/QC plan and procedures and their correct application.
Duties and Responsibilities:
– To monitor the phone calls in order to ensure the best client’s service, including overall tone, professional knowledge, reputational representation, tolerance and adequate guidelines.
– To monitor the flow of information and documentation.
– To identify any organizational or procedural defects, analyze critical points, arrange corrective actions and prepare daily and weekly reports represented to the higher Management.
Knowledge & Qualification:
– Customer care orientated behavior.
– Ability to work in multinational environment.
– Patience and tolerance.
– Working under short deadlines and under pressure.
– Previous similar experience will be considered a plus.
Skills and Abilities:
– Fluent in French and English. Any additional language is a strong plus.
– Attention to detail, excellent communications skills.
– Open minded, willing to learn.
– Strong interpersonal, team-oriented skills, self-motivation and direction, timely performance.
– Problem solving abilities and analytical thinking.
What do we offer?
– Competitive salary
– Friendly environment in young and ambitious team
– 22 days paid vacation
If you want to join our Great and Young Team, we are waiting for your application, send us an email at
Envie o seu CV para: firstname.lastname@example.org