Customer Advisor with English - Emprego Mais

Customer Advisor with English

  • Full Time
  • Lisboa

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Description
Cross Border Talents is recruiting English Customer Support Agents to work in Lisbon, Portugal.

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best costumer services provider company, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:
Answer to inbound calls and customer inquiries;
Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
To troubleshoot through the use of open questions, support documents and system training.
To be able to offer recommendations to common problems or frequently asked questions

Requirements
Fluency in English (C2 Level or Native);
Typing Speed: 20 words per minute.
Availability to work in rotating shifts
Good computer skills;
Any kind of previous experience or contact with clients
Excellent communication skills;
Good listening and empathy skills;
Good time management skills;
Team spirit and flexibility.

Benefits
Competitive salary;
Meal vouchers;
Fixed-term, renewable employment contract;
Private health insurance
Free Portuguese lessons, sports activities and much more!!

Feel free to send your CV in English in the below email address: [email protected]

Envie a sua candidatura a esta posição para:
alexandra.angelogiannaki@cbtalents.com